Labor Categories and Descriptions

Services

FPDS Code D301 IT Facility Operation and Maintenance
FPDS Code D302 IT Systems Development Services
FPDS Code D306 IT Systems Analysis Services
FPDS Code D307 Automated Information Systems Design and Integration Services
FPDS Code D308 Programming Services
FPDS Code D310 IT Backup and Security Services
FPDS Code D311 IT Data Conversion Services
FPDS Code D313 Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services
FPDS Code D316 IT Network Management Services
FPDS Code D317 Automated News Services, Data Services, or Other Information Services
FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified

Note: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Categories

Administrative Assistant

Application System Analyst I

Application System Analyst II

Application System Analyst III

Computer Security Systems Specialist

Computer HW Specialist II

Computer HW Specialist III

Contracts Administration

Data Security Specialist

Database Specialist I

Database Specialist II

Database Specialist III

Documentation Specialist

Geographic Information
    Systems Analyst


Geographic Engineer I

Geographic Engineer II

Geographic Engineer III

Geographic Technician I

Geographic Technician II

Geographic Technician III

HELP DESK Specialist I

HELP DESK Specialist II

HELP DESK Manager

INFOSEC Engineer

 

Network Engineer I

Network Engineer II

Network Engineer III

Program Manager

Programmer I

Programmer II

Programmer III

Project Manager

Quality Assurance Manager

Quality Assurance Specialist

Senior Project Manager

Software Engineer I

Software Engineer II

Software Engineer III

Subject Matter Expert I

Subject Matter Expert II

Subject Matter Expert III

Technical Manager/Deputy
    Project Manager

Technical Writer/Editor

Testing Specialist

Training Specialist/Instructor

Web/Internet/Intranet Developer I

Web/Internet/Intranet Developer II

Web/Internet/Intranet Developer III

Administrative Assistant

Experience:  Must have two years of experience in data entry.

Functional Responsibility:  Operates keyboard or other data entry device to enter data into computer or onto magnetic tape or disk for subsequent entry. Enters alphabetic, numeric, or symbolic data from source documents into computer using data entry device, such as keyboard or optical scanner, and follows format displayed on screen. Compares data entered with source documents. Deletes incorrectly entered data, and re-enters correct data. May compile, sort, and verify accuracy of data to be entered.

Minimum Education:  H.S. Diploma

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Application System Analyst I

Experience:  Competent to work on most phases of applications systems analysis activities, but requires instruction and guidance in other phases.

Functional Responsibilities:  Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With four years experience in application systems analysis, a degree is not required.

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Application System Analyst II

Experience:  Under general direction formulates/defines system scope and objectives based on user needs. Competent to work at the highest technical level of all phases of applications systems analysis activities. May use CASE tools.

Functional Responsibilities:  Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With six years experience in application systems analysis, a degree is not required.

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Application System Analyst III

Experience:  Top level technical expert in one or more highly specialized phases of applications systems analysis. Acts independently under general direction. Has full technical knowledge of all phases of applications systems analysis. May use CASE tools. May have duties instructing, directing and checking the work of other applications systems analysis personnel. May have quality assurance review responsibilities.

Functional Responsibilities:  Provides technical consulting on complex projects. Formulates and/or defines system scope and objectives. Often acts as business expert and assists users in defining needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With eight years experience in application systems analysis, a degree is not required.

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Computer Security Systems Specialist

Experience:  This position requires a minimum of six (6) years of experience in analysis and definition of security requirements. At least four (4) years of specialized experience in defining computer security requirements for high-level applications, evaluation of approved security product capabilities, and developing solutions to MLS problems.

Functional Responsibilities:  Analyzes and defines security requirements for MLS issues. Designs, develops, Engineers, and implements solutions to MLS requirements. Gathers and organizes technical information about an agency’s mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analyses, which also include risk assessment. Provides daily direction to staff.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or four (4) years of equivalent experience in a related field. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Computer HW Specialist II

Experience:  Must have five (5) years of computer experience in at least two (2) of the following disciplines:  systems analysis, equipment analysis, systems programming, or application programming. At least three (3) years of experience as either a computer hardware and/or systems software Specialist, or as a systems analyst with duties relating to the evaluation of third- and fourth-generation or state-of-the-art computer hardware and software and its ability to support specific requirements for systems management or large-scale system development and maintenance.

Functional Responsibilities:  Must be able to determine costs for converting computer systems from one language or machine to another by utilizing compilers, simulators, emulators, and/or language translators and recommend better utilization of operating systems capabilities to improve system efficiency. Must be able to develop, manage, maintain, and evaluate state-of-the-art computer hardware, software, and software development tools; evaluate their ability to support specific requirements and interface with other equipment and systems; determine potential and actual bottlenecks; propose recommendations for their elimination; and make recommendations for systems improvements that will result in optimal hardware and software usage.

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Computer HW Specialist III

Experience:  Must have 8 years of computer experience in at least two of the following disciplines:  system analysis, equipment analysis, system programming, and application programming. At least 5 years of experience either as a computer hardware or systems software Specialist or as a systems analyst with duties relating to the evaluation of third and fourth generation of current state-of-the-art computer hardware and software and its ability to support specific requirements for hardware and software evaluation, system management, or large-scale system development and maintenance.

Functional Responsibilities:  Must be able to determine costs for converting computer systems from one language or machine to another by using compilers, simulators, emulators, and/or language translators and to recommend better utilization of operating systems capabilities for improving system efficiency. Develops, manages, maintains, and evaluates current state-of-the-art computer hardware, software, and software development tools; evaluates their ability to support specific requirements and interface with other equipment and systems; determines potential and actual bottlenecks and proposes recommendations for their elimination; and makes recommendations for system improvements that will result in optimal hardware and software use.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Contracts Administration

Experience:  Must have four years of experience in contracts administration.

Functional Responsibility:  Tracks all contracts expenditures and costs. Manages other staff in ensuring all contract reports are complete and up to date.

Minimum Education:  H.S. Diploma

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Data Security Specialist

Experience:  At least four (4) years of IT work experience in data security. Has worked independently or as part of a team under general supervision and coached more junior technical staff.

Functional Responsibilities:  Responsible for the planning, design, implementation and monitoring of security measures, policies, methods and procedures which safeguard the integrity of and access to enterprise systems, files and data elements. Responsible for acting on security violations. Maintains knowledge of changing technologies, and provides recommendations for adaptation of new technologies or policies. Recognizes and identifies potential areas where existing data security policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Provides management with risk assessments and security briefings to advise them of critical issues that may affect customer, or corporate security objectives.

Minimum Education:  Preference for a Bachelor’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.

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Database Specialist I

Experience:  Must have specific educational background and/or experience to qualify for entry-level database management.

Functional Responsibilities:  Provides support in monitoring standards, systems, and procedures as they relate to database design and integration; defining the scope of the database function; organizing the database function; documenting activities, procedures, and results and managing database security. Supports logical and physical database design optimization and/or development.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With four years experience in database management systems, a degree is not required.

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Database Specialist II

Experience:  Must have four years of progressive experience in database management systems (DBMS) analysis or administration.

Functional Responsibility:  Responsibilities include monitoring standards, systems, and procedures as they relate to database design and integration; defining the scope of the database function; organizing the database function; documenting activities, procedures, and results and managing database security. Performs logical and physical database design optimization and/or development.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With six years experience in database management systems, a degree is not required.

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Database Specialist III

Experience:  Must have five years of progressive experience in database management systems (DBMS) analysis or administration, and programming with two years of experience managing, designing, and modeling databases. May require extensive knowledge of specific database systems.

Functional Responsibility:  Plans, organizes, and controls overall activities of database systems. Responsibilities include monitoring standards, systems, and procedures as they relate to database design and integration; defining the scope of the database function; organizing the database function; documenting activities, procedures, and results; and managing database security. Performs logical and/or physical database design optimization. Provides expert database advise to systems and applications developers.

Minimum Education:  Bachelor’s Degree from an accredited college or university.

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Documentation Specialist

Experience:  Must have four (4) years of experience in technical writing and documentation experience pertaining to all aspects of IT. A minimum of two (2) years of experience in preparing technical documentation, which is to include researching for applicable standards.

Functional Responsibilities:  Gathers, analyzes, and composes technical information. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used by technical and non-technical personnel. For applications built to run in a Windows environment, uses the standard help compiler to prepare all on-line documentation.

Minimum Education:  Bachelors Degree in related field.

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Geographic Information Systems Analyst

Experience:  A minimum of two (2) years of professional experience is required in GIS, cartography, CADD, or a related field without an appropriate college degree.

Functional Responsibilities:  Write programs and develop user interfaces, menus, and macro-level commands to meet user needs in addition to performing simple spatial analyses and producing reports according to customer specifications. Assist in the development of geographic information systems which may link parcel maps or orhtophotos with environmental data, historic data, transportation data and health data to produce maps or quantify information about the impacts of features on parcel ownership. Conducts geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites). Creates, adjusts, corrects, converts and distributes base maps and thematic data. Digitize and maintain spatial databases of Maryland information; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Provide geographic location coordinates from the GIS to facilitate spatial analysis and data manipulation, calculate distances and area of features and interpret legal descriptions and certify changes in boundary lines. Act as a “consultant” to internal customers during their use, development and quality assessment of spatial databases.

Minimum Education:  A Bachelor’s Degree from an accredited college or university in Geography, GIS Technology, Cartography, Computer Science, or related field with at least 9 credit hours in courses specifically related to GIS operation/management. A Masters Degree from an accredited college or university in Geography, GIS Technology, Cartography, Computer Science, or related field with at least 9 undergraduate credit hours in courses specifically related to GIS operation/management is preferred.

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Geographic Engineer I

Experience:  One year of professional experience related to GIS, cartography,CADD, or a related field.

Functional Responsibilities:  Conducts geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites). Creates, adjusts, corrects, converts and distributes base maps and thematic data. Digitize and maintain spatial databases of Maryland information; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Provide geographic location coordinates from the GIS to facilitate spatial analysis and data manipulation, calculate distances and area of features and interpret legal descriptions and certifies changes in boundary lines.

Minimum Education:  A high school diploma or equivalent.

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Geographic Engineer II

Experience:  A minimum of three (3) years of successful experience at the equivalent of the GIS Trainee level.

Functional Responsibilities:  Conducts geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites). Creates, adjusts, corrects, converts and distributes base maps and thematic data. Digitize and maintain spatial databases of Maryland information; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Provide geographic location coordinates from the GIS to facilitate spatial analysis and data manipulation, calculate distances and area of features and interpret legal descriptions and certifies changes in boundary lines.

Minimum Education:  Bachelor’s degree from an accredited college or university in Geography, GIS Technology, Cartography, Computer Science, Library Science or related field with at least 9 credit hours in courses specifically related to GIS operation/management.

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Geographic Engineer III

Experience:  A minimum of three (5) years of professional experience in GIS, cartography, CADD, or a related field.

Functional Responsibilities:  Performs systems analysis, design, programming, documentation, and implementation of complex GIS applications. Develops logical and physical geo-database designs; implements geo-databases, establishes recovery plans, and monitors geo-database performance. Write programs and develop user interfaces, menus, and macro-level commands to meet user needs in addition to performing simple spatial analyses and producing reports according to customer specifications. Assist in the development of geographic information systems which may link parcel maps or orhtophotos with environmental data, historic data, transportation data and health data to produce maps or quantify information about the impacts of features on parcel ownership. Conducts geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites). Creates, adjusts, corrects, converts and distributes base maps and thematic data. Digitize and maintain spatial databases of Maryland information; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Provide geographic location coordinates from the GIS to facilitate spatial analysis and data manipulation, calculate distances and area of features and interpret legal descriptions and certify changes in boundary lines. Act as a “consultant” to internal customers during their use, development and quality assessment of spatial databases.

Minimum Education:  A Bachelor’s Degree from an accredited college or university in Geography, GIS Technology, Cartography, Computer Science, or related field with at least 9 credit hours in courses specifically related to GIS operation/management. A Masters Degree from an accredited college or university in Geography, GIS Technology, Cartography, Computer Science, or related field with at least 9 undergraduate credit hours in courses specifically related to GIS operation/management is preferred.

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Geographic Technician I

Experience:  One year of professional experience related to GIS, cartography,CADD, or a related field.

Functional Responsibilities:  Conducts geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites). Creates, adjusts, corrects, converts and distributes base maps and thematic data. Digitize and maintain spatial databases of Maryland information; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Provide geographic location coordinates from the GIS to facilitate spatial analysis and data manipulation, calculate distances and area of features and interpret legal descriptions and certifies changes in boundary lines.

Minimum Education:  A high school diploma or equivalent.

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Geographic Technician II

Experience:  A minimum of two (2) years of successful experience at the equivalent of the GIS Trainee level.

Functional Responsibilities:  Conducts geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites). Creates, adjusts, corrects, converts and distributes base maps and thematic data. Digitize and maintain spatial databases of Maryland information; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Provide geographic location coordinates from the GIS to facilitate spatial analysis and data manipulation, calculate distances and area of features and interpret legal descriptions and certifies changes in boundary lines.

Minimum Education:  Bachelor’s degree from an accredited college or university in Geography, GIS Technology, Cartography, Computer Science, Library Science or related field with at least 9 credit hours in courses specifically related to GIS operation/management.

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Geographic Technician III

Experience:  A minimum of three (3) years of professional experience in GIS, cartography, CADD, or a related field.

Functional Responsibilities:  Performs systems analysis, design, programming, documentation, and implementation of complex GIS applications. Develops logical and physical geo-database designs; implements geo-databases, establishes recovery plans, and monitors geo-database performance. Write programs and develop user interfaces, menus, and macro-level commands to meet user needs in addition to performing simple spatial analyses and producing reports according to customer specifications. Assist in the development of geographic information systems which may link parcel maps or orhtophotos with environmental data, historic data, transportation data and health data to produce maps or quantify information about the impacts of features on parcel ownership. Conducts geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites). Creates, adjusts, corrects, converts and distributes base maps and thematic data. Digitize and maintain spatial databases of Maryland information; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Provide geographic location coordinates from the GIS to facilitate spatial analysis and data manipulation, calculate distances and area of features and interpret legal descriptions and certify changes in boundary lines. Act as a “consultant” to internal customers during their use, development and quality assessment of spatial databases.

Minimum Education:  A Bachelor’s Degree from an accredited college or university in Geography, GIS Technology, Cartography, Computer Science, or related field with at least 9 credit hours in courses specifically related to GIS operation/management. A Masters Degree from an accredited college or university in Geography, GIS Technology, Cartography, Computer Science, or related field with at least 9 undergraduate credit hours in courses specifically related to GIS operation/management is preferred.

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Help Desk Specialist I

Experience:  This position requires a minimum of five (5) years of experience in business IT environments with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields. At least two (2) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

Functional Responsibilities:  Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.

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Help Desk Specialist II

Experience:  This position requires a minimum of seven (7) years of experience in a business IT environment with emphasis on PC computer hardware and applications. General experience includes, but is not limited to:  information systems development, work in the client/server field, or related fields. At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Functional Responsibilities:  Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.

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Help Desk Manager

Experience:  This position requires a minimum of seven (7) years of experience in the management of a Help Desk. General experience includes information systems development, Network and other work in the client/server field, or related fields. At least five (5) years of specialized experience includes management of help desks in a multiserver environment, comprehensive knowledge of PC operating systems (e.g., DOS, Windows), Networking and mail standards, and supervision of help desk employees. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Functional Responsibilities:  Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other Network services. Manages personnel who serve as the first point of contact for troubleshooting hardware and software PC and printer problems.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Infosec Engineer

Experience:  This position requires a minimum of eight (8) years of experience in information protection. At least five (5) years of experience in defining security programs or processes for the protection of sensitive or classified information.

Functional Responsibilities:  Analyzes and defines security requirements for information protection. Defines and develops security policies. Analyzes the sensitivity of information, performs vulnerability and risk assessments on the basis of defined sensitivity and information flow.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Network Engineer I

Experience:  Two years experience in a computer-related field. One year of experience in one or more of the following areas:  data communications Engineering, data communications hardware or software analysis, Network administration or management, data communications equipment installation and maintenance, or computer systems administration and management.

Functional Responsibilities:  Performs a variety of Network management functions related to the operation, performance or availability of data communications Networks. Experience with cable/LAN meters, protocol analyzers, SNMF' and RMON based software products. Knowledge of Ethernet, FDDI and high speed WANs and routers. Analyze client LANs/WANs, isolate source of problems, and recommend reconfiguration and implementation of new Network hardware to increase performance. Advanced knowledge of Network operating systems. Modifies command language programs, Network start up files, assigns/reassigns Network device logicals, participates in load balancing efforts throughout the Network to achieve optimum device utilization and performance. Establishes new user accounts on the Network granting access to required Network files and programs. Manages Network Email functions. Establishes mailboxes and monitors mail performance on the Network. Troubleshoots Network/user problems, presents resolutions for implementation. Prepares a variety of Network resource reports.

Minimum Education and other Requirements:  An Associate's degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field, or two years of college or university study in Computer Science, Information Systems, Engineering or a related field. If applicable, should be certified as a Network administrator for a specific Network operating system as defined in the State task request. Certification criteria is determined by the Network operating system vendor. An additional year of specialized experience may be substituted for the required education.

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Network Engineer II

Experience:  Five years experience in a computer-related field. Three years of progressive experience in planning, designing, implementation, and analyzing data or telecommunications Networks.

Functional Responsibilities:  Perform similar duties as directed or instructed by the senior Network Engineer. Conduct studies pertaining to Network configuration and monitor traffic patterns such as protocols and peak usage. Stays current with technological changes.

Minimum Education:  A Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering or other related scientific or technical discipline. An additional year of specialized experience may be substituted for the required education.

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Network Engineer III

Experience:  Nine years experience in a computer-related field. Seven years of progressive experience in planning, designing, implementation, and analyzing data or telecommunications Networks. Must have experience with Network analysis/management tools and techniques and be familiar with Personal Computers (PCs) in a client/server environment. Must be familiar with IT technology and long distance and local carrier management.

Functional Responsibilities:  Responsible for the design and implementation of large data communications or telecommunications Networks. Plans and monitors the installation of communications circuits. Manage and monitor local area Networks and associated equipment (e.g., bridges, routers, modem pools, and gateways) Conducts short and long-term plan to meet c communications requirements. Responsible for the design and implementation of LANs/WANs using hub switching and router technology. Performs hardware/software analyses to provide comparative data of performance characteristics and suitability within the existing systems environment. Prepares tradeoff studies and evaluations for vendor equipment. Generates Network monitoring/performance report, for LAN/WAN utilization studies. Recommends Network design changes/enhancements for improved system availability and performance.

Minimum Education:  A Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering or other related scientific or technical discipline. If applicable, shall be certified as Network Engineer for the specific Network operating system as defined in the State task request. The certification criteria are determined by the Network operating system vendor. An additional year of specialized experience may be substituted for the required education.

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Program Manager

Experience:  At least ten (10) years of experience in program or project management, including at least five (5) years of experience in supervision or oversight of IT related programs or projects.

Functional Responsibilities:  The Program Manager is the contractor’s Manager for the Contract, and serves as the single point of contact for the Contractor with the State regarding the Contract. Performs overall management for Contract support operations. Organizes, directs, and coordinates the planning and production of all Contract activities, projects and support activities, including those of subcontractors. Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars and diagrams to assist in analyzing problems and making recommendations. Demonstrates excellent written and verbal communications skills. Establishes and alters corporate management structure to direct effective and efficient Contract support activities. Must be capable of negotiating and making binding decisions for the Contractor.

Minimum Education:  Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. Master’s degree and/or project management certification is preferred.

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Programmer I

Experience:  Two years specialized experience. Specialized experience includes:  experience as an applications programmer, knowledge of computer equipment and ability to develop complex software to satisfy design objectives. Demonstrated ability to work independently or under only general direction.

Functional Responsibilities:  Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With two years experience in programming, a degree is not required.

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Programmer II

Experience:  Four years specialized experience is required. Specialized experience includes:  experience as an applications programmer, knowledge of computer equipment and ability to develop complex software to satisfy design objectives.

Functional Responsibilities:  Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency. Provides technical direction to junior programmers.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With six years experience in programming, a degree is not required.

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Programmer III

Experience:  top level technical expert in one or more highly specialized phases of applications programming. Act independently under general direction.

Functional Responsibilities:  Provides technical consulting on complex projects. Creates or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge of all phases of applications programming. May have duties instructing, directing and checking the work of other programming personnel. May have quality assurance review responsibilities.

Minimum Education:  Bachelor’s Degree from an accredited college or university.

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Project Manager

Experience:  The Project Manager shall have five (5) years experience working in information technology with demonstrated ability in the management of projects for three (3) years.

Functional Responsibilities:  Serves as Project Manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer's Representative (COR), the task order level COR(s), government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems. Directs completion of tasks within estimated time frames and budget constraints. Schedules and assigns duties to subordinates and subcontractors and ensures assignments are completed as directed. Enforces work standards and reviews/resolves work discrepancies to ensure compliance with contract requirements. Reports in writing and orally to contractor management and Government representatives. Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse elements of project transitioning. Plans and directs technological improvements and project management implementation. Manages a diverse group of functional activities, subordinate groups of technical and administrative personnel. Provides business, technical, and personnel management across multiple projects, such as Engineering studies, computer applications and systems development. The individual assigned to this position shall possess knowledge of the use of contemporary project management tools and shall have command of the core principles of effective management, including effective delegation, ownership, responsibility development, and tracking. The Senior Project Manager shall have experience in managing subordinate groups of technical and administrative personnel.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With ten years experience in the management of projects, a degree is not required.

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Quality Assurance Manager

Experience:  Must have six (6) years of experience in quality assurance and quality control. At least three (3) years of experience in verification and validation, software testing and integration, software metrics, and their application to software quality assessment.

Functional Responsibilities:  Must be capable of maintaining and establishing a process for evaluating software and associated documentation. Must be able to determine the resources required for quality control. Must be able to maintain the level of quality throughout the software life cycle. Develops software quality assurance plans. Conducts formal and informal reviews at predetermined points throughout the development life cycle.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Quality Assurance Specialist

Experience:  Must have five (5) years of experience working with quality control methods and tools. At least three (3) years of experience in verification and validation, software testing and integration, software metrics, and their application to software quality assessment, and a demonstrated knowledge of system and project life cycles.

Functional Responsibilities:  Must be able to determine the resources required for quality control. Must be able to maintain the level of quality throughout the software life cycle. Develops software quality assurance plans. Must be capable of maintaining and establishing a process for evaluating software and associated documentation. Participates in formal and informal reviews at predetermined points throughout the development life cycle to determine quality. Examines and evaluates the software quality assurance (SQA) process and recommends enhancements and modifications. Develops quality standards.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Senior Project Manager

Experience:  The Senior Project Manager shall have eight years experience working in information technology with demonstrated ability in the management of projects for four years.

Functional Responsibilities:  Serves as Project Manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer's Representative (COR), the task order level COR(s), government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems. Directs completion of tasks within estimated time frames and budget constraints. Schedules and assigns duties to subordinates and subcontractors and ensures assignments are completed as directed. Enforces work standards and reviews/resolves work discrepancies to ensure compliance with contract requirements. Reports in writing and orally to contractor management and Government representatives. Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse elements of project transitioning. Plans and directs technological improvements and project management implementation. Manages a diverse group of functional activities, subordinate groups of technical and administrative personnel. Provides business, technical, and personnel management across multiple projects, such as Engineering studies, computer applications and systems development. The individual assigned to this position shall possess knowledge of the use of contemporary project management tools and shall have command of the core principles of effective management, including effective delegation, ownership, responsibility development, and tracking. The Senior Project Manager shall have experience in managing subordinate groups of technical and administrative personnel.

Minimum Education:  B.S. or B.A. Degree. With twelve years experience in the management of projects, a degree is not required.

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Software Engineer I

Experience:  Must have three (3) years of experience as a software Engineer including at least two (2) years of experience working with Ada , SQL, or third/fourth generation languages in the design and implementation of systems and one (1) year working with DBMS.

Functional Responsibilities:  Reviews and analyzes system specifications. Prepares programming specifications. Analyzes existing systems/subsystems for reusability and needed changes. Prepares design plans and written analyses. Prepares unit and test scripts. Prepares documentation.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Software Engineer II

Experience:  Must have three (3) years of experience in systems Engineering, including at least one (1) year of experience in analytical problem solving of workflow, organization and planning.

Functional Responsibilities:  Must be capable of analyzing information requirements. Evaluates system problems of workflow, organization, and planning. Develops appropriate corrective action.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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SoftwareEngineer III

Experience:  Must have six (6) years of experience in systems Engineering, including at least three (3) years of experience in the supervision of system Engineers, and demonstrated use of interactive, interpretative systems with on-line, real-time acquisition capabilities.

Functional Responsibilities:  Must be able to analyze information requirements. Must be able to evaluate problems in workflow, organization, and planning. Develops appropriate corrective action. Provides daily supervision and direction to staff.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Subject Matter Expert I

Experience:  The continual evolution of new technologies and specialized skills minimize the emphasis placed upon the relevant experience the person may possess. Makes recommendations and advises on organization-wide systems improvements, optimization or maintenance efforts for a technical functional area which may include:  Distributed System Development, Web, Intranet, E-Commerce, Client-Server Development, Database Design and Development, Automated Geographic Information Systems, Integration Services, IT Strategic Planning, Systems Analysis and Needs Assessment, and Business Process ReEngineering.

Functional Responsibility:  Provides expert consultative support to a functional area of the project. Develops solutions to complex problems. Works closely with the information technologists to identify the best technological solution to technical issues.

Minimum Education:  Specific skills and education that pertain to specialized requirements of the project.

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Subject Matter Expert II

Experience:  The continual evolution of new technologies and specialized skills minimize the emphasis placed upon the relevant experience the person may possess.

Functional Responsibility:  Provides technical and Managerial expert consultative support to a functional area of the project. Provide extremely high-level functional system development or analysis. Position incorporates the design, integration, documentation, implementation and analysis on exceptionally complex problems requiring extensive knowledge of the technical subject matter. Makes recommendations and advises on organization-wide systems improvements, optimization or maintenance efforts for a technical functional area which may include:  Distributed System Development, Web, Intranet, E-Commerce, Client-Server Development, Database Design and Development, Automated Geographic Information Systems, Integration Services, IT Strategic Planning, Systems Analysis and Needs Assessment, and Business Process ReEngineering.

Minimum Education:  Specific skills and education that pertain to specialized requirements of the project.

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Subject Matter Expert III

Experience:  The continual evolution of new technologies and specialized skills minimize the emphasis placed upon the relevant experience the person may possess.

Functional Responsibility:  Provides technical and Managerial expert consultative support to a functional area of the project. Provide extremely high-level functional system development or analysis. Position incorporates the design, integration, documentation, implementation and analysis on exceptionally complex problems requiring extensive knowledge of the technical subject matter. Makes recommendations and advises on organization-wide systems improvements, optimization or maintenance efforts for a technical functional area which may include:  Distributed System Development, Web, Intranet, E-Commerce, Client-Server Development, Database Design and Development, Automated Geographic Information Systems, Integration Services, IT Strategic Planning, Systems Analysis and Needs Assessment, and Business Process ReEngineering.

Minimum Education:  Specific skills and education that pertain to specialized requirements of the project.

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Technical Manager/Deputy Project Manager

Experience:  The Technical Manager/Deputy Project Manager shall have seven years experience working in information technology with demonstrated ability in the management of projects for one year.

Functional Responsibilities:  Serves as the contractors contract Manager, and shall be the contractor's authorized interface with the Government Contracting Officer Representative (COR). Responsible for enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purposes, and goals of the organization to subordinates. Schedules and allocates work; provides advice, guidance, and training to subordinates; and recommends/determines personnel actions. Responsible for project planning execution, and performance. Shall be responsible for the overall contract performance. Organizes, directs, and coordinates planning and execution of all program/technical support activities. Shall have demonstrated information technology expertise and communications skills to be able to interface with all levels of management. Meets and confers with Government management officials regarding the status of specific Contractor program/technical activities and problems, issues or conflicts regarding resolution. May work under a Program Manager for multiple projects.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With twelve years experience information technology and two years management, a degree is not required.

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Technical Writer/Editor

Experience:  A minimum of five (5) years of experience in this area. At least two (2) years of experience in preparing and editing documents, including technical documents. Also includes researching for applicable standards.

Functional Responsibilities:  Assists in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used by technical and non-technical personnel. For applications built to run in a Windows environment, uses the standard help compiler to prepare all on-line documentation. Assists in performing financial and administrative functions. Must demonstrate the ability to work independently or under only general direction.

Minimum Education:  Associate’s Degree in related field. A Bachelor’s degree is preferred.

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Testing Specialist

Experience:  Must have 4 years of experience in computer software development. At least 2 years of software testing experience (integration and acceptance).

Functional Responsibilities:  Must be capable of designing and executing IT software tests and evaluating results to ensure compliance with applicable regulations. Must be able to prepare test scripts and all required test documentation. Must be able to design and prepare all needed test data. Analyzes internal security within systems. Reviews test results and evaluates for conformance to design.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Training Specialist/Instructor

Experience:  Must have 4 years of experience in information systems development, training, or related fields. At least 2 years of experience in developing and providing IT and end user training on computer hardware and application software.

Functional Responsibilities:  Conducts the research necessary to develop and revise training courses and prepares appropriate training catalogs. Prepares all instructor materials (course outline, background material, and training aids). Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Education/Training in the areas of Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.

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Web/Internet/Intranet Developer I

Experience:  Must have one (1) year of web development experience using current Web development and graphic tools. At least one (1) year of experience designing, developing and deploying Web sites and/or Web applications, including product selection, configuration, installation, maintenance, or site policy development. Can have experience developing Web pages using HTML, scripting languages, platform specific web development languages and relational databases.

Functional Responsibilities:  Must be able to translate applications requirements into the design of web sites, including integrating web pages and applications. Must be able to apply new and emerging technologies to the development process.

Minimum Education:  None.

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Web/Internet/Intranet Site Developer II

Experience:  Three years of specialized experience. Requires an understanding of web-based technologies, web to database integration and dynamic content generation. Must also have experience with systems analysis principles, practices and techniques, user needs assessment and applications development. Must also have skills in data access and manipulation using Structured Query Language (SQL), developing and maintaining complex database systems in distributed computing environments, communicate effectively, both orally and in writing.

Functional Responsibility:  Designs and builds web based applications. Integrates databases and software application to web. Installs, configures and administers web servers, web security and similar systems as required.

Minimum Education:  Bachelor’s Degree from an accredited college or university. With five years experience in web development, a degree is not required.

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Web/Internet/Intranet Site Developer III

Experience:  Must have five (5) years of web development experience using current Web development and graphic tools, as well as, Web Server and database administration. At least three (3) years of experience designing, developing and deploying Web sites and/or Web applications, including product selection, configuration, installation, maintenance, and site specific Web development languages and relational databases.

Functional Responsibilities:  Must be able to translate applications requirements into the design of complex web sites, including integrating web pages and applications. Must be able to apply new and emerging technologies to the site development process.

Minimum Education:  A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master’s Degree in one of the above disciplines equals one year specialized and two years general experience.